Terms and conditions

1. These General Terms and Conditions (hereinafter the “Terms and Conditions”) are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter the “Civil Code”).

RoadLEAGUE s.r.o.

Company ID (IČ): 117 87 619, 36 425 C, Regional Court in Hradec Králové
VAT ID (DIČ): CZ11787619
Registered office: Valy 159, 535 01 Přelouč
Email: info@roadleague.cz
Phone: +420 721 517 955
Website: www.roadleague.cz
NOT a VAT payer
(hereinafter the “Seller”)

2. These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural person who enters into a purchase contract outside their business activity as a consumer, or within their business activity (hereinafter the “Buyer”), via the web interface located at www.roadleague.cz (hereinafter the “online store” or the “Organizer”).

3. The provisions of these Terms and Conditions form an integral part of the purchase contract. Any deviating arrangements in the purchase contract shall prevail over the provisions of these Terms and Conditions.

4. These Terms and Conditions and the purchase contract are concluded in the Czech language.

1. Information about goods, including the prices of individual goods and their main features, is provided for each product in the online store catalogue. Prices are stated including all related fees and the cost of returning goods if, by their nature, such goods cannot be returned by ordinary postal means. Prices remain valid for the period during which they are displayed in the online store. This does not exclude concluding a purchase contract under individually agreed conditions.

2. All product presentations placed in the online store catalogue are informative in nature and the Seller is not obliged to conclude a purchase contract regarding these goods.

3. The online store publishes information on costs associated with packaging and delivery of goods. Such information applies only where goods are delivered within the territory of the Czech Republic.

4. Any discounts on the purchase price of goods cannot be combined unless otherwise agreed between the Seller and the Buyer.

1. Costs incurred by the Buyer when using distance communication means in connection with concluding the purchase contract (internet connection costs, phone call costs) are borne by the Buyer. These costs do not differ from the basic rate.

2. The Buyer places an order in the following ways:

• through their customer account, if they have previously registered in the online store,
• by completing the order form without registration.

3. When placing an order, the Buyer selects the goods, the quantity, the method of payment, and delivery.

4. Before submitting the order, the Buyer is allowed to check and change the data they entered. The Buyer sends the order to the Seller by clicking the “submit order” button. The Seller considers the data stated in the order to be correct. For the order to be valid, all mandatory fields must be completed and the Buyer must confirm they have read these Terms and Conditions.

5. Immediately after receiving the order, the Seller will send the Buyer an order receipt confirmation to the email address provided by the Buyer. This confirmation is automatic and does not constitute the conclusion of a contract. The current Terms and Conditions are attached. The purchase contract is concluded only upon acceptance of the order by the Seller. The notice of acceptance is delivered to the Buyer’s email address.

6. If the Seller cannot fulfil any requirement stated in the order, the Seller will send a modified offer to the Buyer’s email address. The modified offer is considered a new proposal for a purchase contract and the purchase contract is concluded when the Buyer confirms acceptance of this offer to the Seller’s email address stated in these Terms and Conditions.

7. All orders accepted by the Seller are binding.

8. In the event of an obvious technical error on the Seller’s side in stating the price of goods in the online store or during ordering, the Seller is not obliged to supply the goods at this clearly erroneous price, even if the Buyer received an automatic order receipt confirmation. The Seller will inform the Buyer without undue delay and send a modified offer to the Buyer’s email address. The modified offer is considered a new proposal and the contract is concluded upon the Buyer’s acceptance sent to the Seller’s email address.

1. Based on the Buyer’s registration in the online store, the Buyer may access their customer account. From the customer account, the Buyer can order goods. The Buyer may also order goods without registration.

2. When registering and ordering, the Buyer must provide correct and truthful information. The Buyer must update data in the user account whenever it changes. The Seller considers the data provided by the Buyer to be correct.

3. Access to the customer account is secured by a username and password. The Buyer must keep confidential the information necessary for access. The Seller is not liable for any misuse of the customer account by third parties.

4. The Buyer is not entitled to allow third parties to use the customer account.

5. The Seller may cancel the user account, especially if the Buyer does not use it for a long time or if the Buyer breaches their obligations under the purchase contract or these Terms and Conditions.

6. The Buyer acknowledges that the user account may not be continuously available, especially due to necessary maintenance of the Seller’s hardware/software or third parties’ hardware/software.

1. The Buyer may pay the price of goods and any costs associated with delivery under the purchase contract in the following ways:

• cashless bank transfer to the Seller’s bank account,
• cashless transfer via a payment gateway to the Seller’s account,
• cash on delivery upon handover of the goods.

2. Together with the purchase price, the Buyer must pay the Seller the costs associated with packaging and delivery in the agreed amount. Unless expressly stated otherwise, the purchase price also includes delivery costs.

3. In the case of cash payment, the purchase price is payable upon receipt of the goods. In the case of cashless payment, the purchase price is payable within 7 days of concluding the purchase contract.

4. When paying via a payment gateway, the Buyer follows the instructions of the relevant electronic payment provider.

5. In the case of cashless payment, the Buyer’s obligation is fulfilled upon crediting the relevant amount to the Seller’s bank account.

6. The Seller does not require any advance payment or similar payment from the Buyer. Payment of the purchase price before dispatch is not an advance payment.

7. Under the Act on Sales Registration, the Seller is obliged to issue a receipt to the Buyer and to register the received revenue with the tax administrator online; in the event of a technical failure, no later than within 48 hours.

8. Goods are delivered to the Buyer:

• to the address specified by the Buyer in the order,
• to a parcel pick-up point address specified by the Buyer,
• by personal collection at the Seller’s premises.

9. The delivery method is selected during ordering.

10. Delivery costs depending on the shipping/collection method are stated in the Buyer’s order and in the Seller’s order confirmation. If transport is agreed based on a special request by the Buyer, the Buyer bears the risk and any additional costs associated with such transport.

11. If the Seller is obliged to deliver goods to a place specified by the Buyer, the Buyer must accept the goods upon delivery. If, for reasons on the Buyer’s side, repeated delivery or a different delivery method is required, the Buyer must pay the costs of repeated delivery or the different delivery method.

12. Upon receipt of the goods from the carrier, the Buyer must check the integrity of the packaging and, in case of defects, report them to the carrier without delay. If the packaging shows signs of unauthorised entry, the Buyer may refuse to accept the shipment.

13. The Seller issues a tax document/invoice to the Buyer and sends it to the Buyer’s email address.

14. The Buyer acquires ownership of the goods by paying the full purchase price including delivery costs, but not earlier than taking over the goods. The risk of accidental destruction, damage, or loss passes to the Buyer upon taking over the goods or at the moment the Buyer was obliged to take over the goods but failed to do so contrary to the contract.

1. A Buyer who concluded a purchase contract outside their business activity as a consumer has the right to withdraw from the purchase contract.

2. The withdrawal period is 14 days:

• from the day of receipt of the goods,
• from the day of receipt of the last delivery of goods, if the contract concerns several types of goods or delivery of several parts,
• from the day of receipt of the first delivery of goods, if the contract concerns regular repeated delivery of goods.

3. The Buyer may not withdraw from the purchase contract, among other things, in cases of:

• services, if they were provided with the Buyer’s prior express consent before the expiry of the withdrawal period and the Seller informed the Buyer that in such a case the Buyer has no right to withdraw,
• goods/services whose price depends on financial market fluctuations independent of the Seller’s will,
• alcoholic beverages deliverable after 30 days and whose price depends on financial market fluctuations,
• goods made to the Buyer’s wishes or for the Buyer personally,
• perishable goods or goods irreversibly mixed with other goods after delivery,
• sealed goods that the Buyer unsealed and which cannot be returned for hygiene reasons,
• audio/video recordings or computer programs if the original packaging was broken,
• newspapers, periodicals, or magazines,
• digital content not delivered on a tangible medium, if delivered with the Buyer’s prior express consent before the expiry of the withdrawal period and the Buyer was informed that they have no right to withdraw,
• other cases specified in Section 1837 of the Civil Code.

4. To meet the withdrawal deadline, the Buyer must send the withdrawal statement within the withdrawal period.

5. The Buyer may use the Seller’s sample withdrawal form. The Buyer sends the withdrawal to the Seller’s email or delivery address stated in these Terms and Conditions. The Seller confirms receipt without delay.

6. The Buyer who withdraws must return the goods to the Seller within 14 days of withdrawal. The Buyer bears the costs of returning the goods, including where goods cannot be returned by ordinary post due to their nature.

7. If the Buyer withdraws, the Seller returns all funds received including delivery costs without delay, no later than 14 days from withdrawal, using the same method of payment. Another method is possible only with the Buyer’s consent and if it does not incur additional costs.

8. If the Buyer chose a more expensive delivery method than the cheapest offered, the Seller refunds delivery costs equal to the cheapest offered method.

9. The Seller is not obliged to refund funds before the Buyer hands over the goods or proves dispatch to the Seller.

10. Returned goods must be undamaged, unworn, and clean and, if possible, in the original packaging. The Seller may set off the right to compensation for damage against the Buyer’s right to a refund.

11. The Seller may withdraw due to sold-out stock, unavailability of goods, or if the manufacturer/importer/supplier discontinued production or import. The Seller informs the Buyer by email and returns all funds including delivery costs within 14 days, using the same method or a method chosen by the Buyer.

• The Buyer has the right to withdraw provided they meet the Organizer’s conditions.
• By paying for an order on roadleague.cz, the Buyer agrees to these Terms and Conditions.
• The sports event (the “Event”) takes place in all weather conditions and the Organizer guarantees the event will take place; if the event does not start, the Organizer must refund the entry fee in full.
• The Organizer has the exclusive right to change the date, always within the same year in which the event was announced.
• The Buyer has the right to withdraw from the contract without giving a reason.
• Refund policy for entry fees for sports events (cancellation fees):

• More than 60 days before the event date: 0% cancellation fee
• Less than 60 days before the event date: 20% cancellation fee
• Less than 21 days before the event date: 100% cancellation fee (no refund)

• The Buyer may ask the Organizer to transfer the entry fee to another event date; however, the Organizer is not obliged to comply and it is solely at the Organizer’s discretion whether to approve the request in the Buyer’s favour.

1. The Seller is responsible to the Buyer that the goods have no defects upon receipt. In particular, the Seller is responsible that at the time the Buyer received the goods:

• the goods have the characteristics agreed by the parties; if not agreed, they have the characteristics described by the Seller/manufacturer or expected by the Buyer considering the nature of the goods and advertising,
• the goods are fit for the purpose stated by the Seller or for which goods of this type are usually used,
• the goods correspond in quality/workmanship to the agreed sample or model (if specified),
• the goods are in the appropriate quantity, measure, or weight and comply with legal requirements.

2. The Seller’s obligations from defective performance are at least in the scope of the manufacturer’s obligations. The Buyer may assert rights from a defect that occurs in consumer goods within 24 months of receipt.

3. If a period of usability is stated on the goods/packaging/instructions/advertising, warranty-for-quality provisions apply. By warranty for quality, the Seller undertakes that the goods will be fit for use for the usual purpose for a certain period or will retain usual properties. If the Buyer validly claims a defect, the period for asserting rights and the warranty period do not run for the time the Buyer cannot use the defective goods.

4. The above does not apply to goods sold at a lower price due to a defect for which the lower price was agreed, to wear caused by normal use, to used goods for defects corresponding to the degree of use/wear at receipt, or where it follows from the nature of the goods. The Buyer has no rights if they knew about the defect before receipt or caused it themselves.

5. In the event of a defect, the Buyer may file a complaint and request:

• replacement with new goods,
• a reasonable discount from the purchase price,
• withdrawal from the contract.

6. The Buyer has the right to withdraw from the contract if the goods have a material defect.

7. A material breach is a breach that the breaching party knew or must have known at the time of concluding the contract that the other party would not have concluded the contract if it had foreseen the breach.

8. For a defect constituting a non-material breach, the Buyer is entitled to defect removal or a reasonable discount.

9. If a removable defect recurs after repair (usually the third complaint for the same defect or the fourth for different defects) or the goods have a greater number of defects (usually at least three defects at the same time), the Buyer may request a discount, replacement, or withdrawal.

10. When filing a complaint, the Buyer must inform the Seller which right they chose. Change of choice without the Seller’s consent is possible only if the Buyer requested repair of a defect that proves irreparable. If the Buyer does not choose in time, they have the same rights as in a non-material breach.

11. If repair or replacement is not possible, the Buyer may request a full refund upon withdrawal.

12. If the Seller proves the Buyer knew about the defect before receipt or caused it themselves, the Seller is not obliged to satisfy the claim.

13. The Buyer cannot claim defects on discounted goods for the reason for which the goods were discounted.

14. The Seller must accept complaints at any premises where accepting complaints is possible, or at the registered office/place of business. The Seller must provide written confirmation of when the Buyer asserted the right, what the complaint contains, and which method of handling is requested, as well as confirmation of the date/method of handling, including repair confirmation and duration, or written justification for rejection.

15. The Seller (or authorised employee) decides on the complaint immediately; in complex cases within three working days. Time needed for expert assessment is not included. Complaints including defect removal must be handled without delay, no later than 30 days from the date of complaint unless a longer period is agreed. Failure to meet the deadline is considered a material breach and the Buyer may withdraw. The moment of complaint is when the Buyer’s manifestation of will reaches the Seller.

16. The Seller informs the Buyer in writing of the complaint outcome.

17. The Buyer has no rights if they knew about the defect before receipt or caused it themselves.

18. In the case of a justified complaint, the Buyer is entitled to reimbursement of reasonably incurred costs related to the complaint. The Buyer may assert this within one month after the warranty period expires; otherwise, the court may not grant it.

19. The Buyer chooses the method of complaint handling.

20. The rights and obligations of the parties regarding defective performance are governed by Sections 1914–1925, 2099–2117, 2161–2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.

21. Further rights and obligations related to the Seller’s liability for defects are set out in the Seller’s complaints procedure (available here).

1. The parties may deliver all written correspondence to each other via email.

2. The Buyer delivers correspondence to the Seller to the email address stated in these Terms and Conditions. The Seller delivers correspondence to the Buyer to the email address stated in the customer account or in the order.

1. All information you provide during our cooperation is confidential and will be handled as such. Unless you give us written consent, we will not use your data for any purpose other than performance of the contract, except for the email address to which we may send commercial communications, as permitted by law, unless you refuse. Such communications may relate only to similar or related goods and can be unsubscribed from at any time (by letter, email, or clicking the link in the commercial message). The email address will be stored for this purpose for 3 years from the conclusion of the last contract between the parties.

2. More detailed information on personal data protection can be found in the Privacy Policy HERE.

1. For out-of-court resolution of consumer disputes arising from a purchase contract, the competent authority is the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, website: https://adr.coi.cz/cs. The online dispute resolution platform at https://ec.europa.eu/consumers/odr may be used for disputes between the Seller and the Buyer arising from a purchase contract.

2. The European Consumer Centre Czech Republic, Štěpánská 567/15, 120 00 Prague 2, website: https://www.evropskyspotrebitel.cz is the contact point under Regulation (EU) No. 524/2013 of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC.

3. The Seller is authorised to sell goods on the basis of a trade licence. Trade licence supervision is carried out by the relevant trade licensing office. The Czech Trade Inspection Authority supervises compliance with Act No. 634/1992 Coll., on Consumer Protection, within the defined scope.

1. All arrangements between the Seller and the Buyer are governed by the legal order of the Czech Republic. If the relationship contains an international element, the parties agree that the relationship is governed by Czech law. This does not affect consumer rights arising from generally binding legal regulations.

2. The Seller is not bound in relation to the Buyer by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code.

3. All rights to the Seller’s website, in particular copyright to content including page layout, photos, films, graphics, trademarks, logo, and other content and elements, belong to the Seller. Copying, modifying, or otherwise using the website or any part of it without the Seller’s consent is prohibited.

4. The Seller is not liable for errors arising as a result of third-party interference with the online store or its use contrary to its purpose. The Buyer must not use procedures that could negatively affect operation and must not carry out any activity that could enable them or third parties to unauthorisedly interfere with or use the software or other parts of the online store, or use the online store/software in a way contrary to its purpose.

5. The Buyer hereby assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code.

6. The purchase contract including these Terms and Conditions is archived by the Seller in electronic form and is not accessible.

7. The Seller may change or supplement the wording of these Terms and Conditions. This does not affect rights and obligations arising during the effectiveness of the previous wording.

These Terms and Conditions take effect on May 24, 2023.